Application to Nortel Customer First Award has been reviewed by the assessors. The internal competition is held on global basic. All Nortel subsidiaries and country offices are participating. The results will be presented to the judges on 15th Jan 1997. Netaş has submitted an excellent application and the feedback of the assessors are as follows.
Just can't wait for the results to announced in Monte Carlo.
1-Strengths in Leadership
Internal & External involvement in TQM
Creation of customer Intelligence culture
Involvement with employees, customers, supplieres
Strıng knowledgeable team
2-Policy & Strategy
Formulation & deployment of business strategy
3-Financial Management
Results positive 1996
Crisis Management well in place
4-Process Management
Identification & implementation weşş defined
5-Customer Satisfaction
6-Impact on Society
7-Customer Value Management
Alignment of internal process metrix
People management - critical resource identification
Team alignment with business objectives
Breath of reliable data for key products
Assessors also noted further comments such as: application document needs to be better written, every point should be aligned to overview, business scenarios and production should be linked to each other. There is more data available than presented. Comparison actuals with goals, competition and benchmark to be more clear.
